Research Study 178 / 200
Packaging lacks clear opening and completion cues
Users are unsure where to open the packaging and which parts to keep.
Three-step solution method
- Document opening actions, points where users remove the wrong parts and reuse requirements.
- Create clear opening points, cues for parts to retain, and a method for resealing.
- Test understanding through first-time opening and repacking tasks.
Key Deliverables
- Opening and Resealing Mechanism
- Retention Labels
- Repacking Instructions
Verification Approach
Record incorrect opening, damaged components, and omissions during repacking.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
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