Research Topic 095 / 200
Confusing QR codes and controls on mobility terminals
Ticketing, charging and service terminals display multiple QR codes and function options at once.
Three-step solution method
- Map what people arrive to do and define the purpose of each access point.
- Organize scanning, physical controls and help information into task-based zones.
- Test how first-time users choose an entry point and complete the task.
Key Deliverables
- Task entry-point map
- Terminal interface
- Signage proposal
Verification Approach
Record incorrect scan choices, time spent finding an entry point and requests for help.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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