Research Topic 088 / 200
Technical information about energy equipment is difficult to explain to the public
Equipment functions are complex, and on-site promotional content is not clearly distinguished from operating instructions.
Three-step solution method
- Organize information separately for public understanding, everyday use and professional maintenance.
- Use task-based language and layered graphics to explain what the equipment does and how to use it.
- Ask non-specialists to describe its purpose in their own words and complete a basic usability test.
Key Deliverables
- Information Hierarchy
- Function diagrams
- Public testing report
Verification Approach
Test understanding of the equipment’s purpose, misunderstandings of terminology and ease of finding information.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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