Entering a New Market: Translate Behaviors Before Slogans
When entering a new region, translating the slogan into the local language first may make the words work while leaving the promised behaviors impossible to deliver. A more reliable approach is to establish which behaviors still hold locally, then record those decisions in a behavior adaptation matrix.
When entering a new region, a new-market approach must go beyond translating the slogan into the local language first.
Otherwise, the same problem keeps returning: the words make sense, but the behaviors cannot be delivered locally.
Start instead by establishing which behaviors still hold in the local market.
Record those decisions in a behavior adaptation matrix, owned jointly by the market lead and the brand team.
Then assess the work by one question: can the local team deliver the original behaviors?
01Break the New Market into Modules
A system cannot be built if entering a new market means only translating a slogan. Break the work into parts; otherwise, it is hard to see where the problem lies: the words make sense, but the behaviors cannot be delivered locally.
The point of breaking it down is not to add complexity. It is to establish which behaviors still hold locally at each layer.
Establish which behaviors still hold locally. Without that, new-market work remains an exercise in translating slogans.
02How the Modules Fit Together
The layers of a new-market approach need a clear connection. The upper layer defines what cannot be compromised; only then can the layer below know what it may adapt.
Without that connection, every situation prompts a fresh interpretation of the approach, and slogan translation slips back in through the gaps.
03A New Market Needs Rules, Not Examples
Rules must be actionable; examples can only illustrate them. If teams simply collect finished work they like, a new situation will bring back the old problem: the words make sense, but the behaviors cannot be delivered locally.
The behavior adaptation matrix should therefore record conditions, not a single reference example.
04The Execution Layer in a New Market
The execution layer must work for people who are not specialists. Before entering the market, check that the behavior adaptation matrix still points to the behaviors that hold locally.
If the execution layer works only for experts, the new-market approach once again becomes a slogan-translation exercise for a select few.
05How to Evolve in a New Market Without Losing Coherence
As the approach evolves, change the rules, not the names of the principles. The market lead and brand team must do this together.
Every round ends with the same question: can the local team carry out the original behaviors? If the answer is yes, the system is still intact.
Framework
The four layers of a new market
From the non-negotiables to tools ready for use on the ground, each layer answers a single question, so entering a new market doesn't collapse back into translating the tagline into the local language first.
L1Behaviors that still hold
This layer spells out what cannot be compromised in a new market.
L2Behaviors that can't be delivered
This layer turns the new market into conditions that can be checked.
L3Tagline
This layer defines what can flex across different contexts in the new market.
L4What to hold back for now
This layer hands the new market over to the people who use it, with exceptions stated.
Note: This diagram is a conceptual framework. It explains a way of thinking and is not statistical data. Source: Qingmei Future Insights.
Recommended actions
Action 01
Start from the site
When entering another region, mark the moments where the new market is genuinely called upon, rather than starting by reworking the ‘translate the tagline first’ approach.
Action 02
Keep it to one page
Replace longer explanations with a behavior translation table, keeping only what supports “first confirm which behaviors still hold locally.”
Action 03
Judge it by one question
Before entering, ask only one question: can the local team carry out the original behaviors? If you can't answer it, it isn't a decision yet.
Action 04
Name the owner
Market lead, together with the brand team. A new market without an owner gets quietly rewritten whenever conflicts arise.
In cross-cultural communication proposals, if cultural constraints still mean adding local symbols as decoration, the result is often vibrant symbols attached to a promise that may offend or fall flat.
Where a brand operates across regions, if each region still writes its own brand core, the result is often that no one internally can say what must not change.
In channel expansion, if the approach is still to hand brand assets to distributors and let them improvise, external messaging will often follow each distributor’s promotions.