Design Case Study 2025

Smart Retail.
Reimagined.

From home appliance leader to an integrated service provider across every touchpoint.
With exceptional clarity and consistency, we created a new visual language for Suning’s digital ecosystem.


Shop Everywhere.

Connect online and in-store shopping. From the Suning.com app to smart displays in stores, one atomic design language creates a seamless shopping experience.


Delivered Fast.

Go beyond delivery. End-to-end shipment tracking and arrival estimates precise to the minute take the uncertainty out of waiting.


Effortless Payments.

Deep integration with Suning Finance brings one-tap payments and installment options seamlessly into the shopping experience, making every transaction secure and convenient.

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Suning Headquarters · Nanjing

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Phones
Home Appliances
Supermarket
Fresh Food
Smart Retail. Possibilities Reimagined. Image 1

Out for Delivery

2.5 km away · Estimated arrival 14:30

On-Time Delivery

Order Total

¥ 4,299.00

S

Suning Pay

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WeChat Pay

15 Strategic Touchpoints

An ecosystem spanning every context. We mapped Suning’s business into 15 core touchpoints across four key sectors: retail, logistics, finance and technology.

01 Retail

Suning.com

02 Mobile

Super App

03 Physical Retail

Smart Store

04 Mother & Baby

Redbaby

05 Fresh Food

SuFresh

06 Logistics

Logistics Cloud

07 Smart Technology

Robotics

08 Cloud

Retail Cloud

09 R&D

Tech Group

10 R&D

Global Labs

11 Sports

Suning Sports

12 Finance

Finance

13 Real Estate

Real Estate

14 Investment

Investment

15 Media

PPTV

Results

No.1

Omnichannel

600M

Users

45%

Conversion

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