Research Study 140 / 200
Multilingual service equipment lacks consistency
Terminology, steps and spatial signage do not align across languages.
Three-step solution method
- Build a task-based glossary that distinguishes fixed names from information that can be explained more flexibly.
- Review device interfaces, on-site signage, and instructions together.
- Invite speakers of the target languages to complete the same service task.
Key Deliverables
- Multilingual Glossary
- Interface Mockups
- Task testing
Verification Approach
Compare how users understand entry points and steps after switching languages.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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