Research topic 002 / 200
One product, many user groups
A single specification can't serve professionals, first-time users and operations managers at once.
Three-step solution method
- Build a role map documenting each group's goals and differences in capability.
- Distinguish shared and specialized functions; propose base and extended versions.
- Invite different user roles to complete the same tasks and evaluate whether tiering is appropriate.
Key Deliverables
- User role map
- Configuration matrix
- Tiered prototypes
Verification Approach
Verify task coverage for each group and validate feedback on unnecessary features.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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